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Returns & Refunds Policy

Effective date: 30 June 2026  ·  Contact: info@propeptideaustralia.com.au

At Pro Peptide Australia, we are committed to providing research-grade products with professionalism, consistency and transparency. Due to the nature of our products, strict adherence to this return and refund policy is required.

1. Research Use Disclaimer

All products sold by Pro Peptide Australia are intended strictly for laboratory research purposes only. As such, products cannot be returned, refunded or exchanged for:

  • Change of mind
  • Incorrect product selection
  • Misuse or unauthorised use

By placing an order you confirm that you understand our products are not for human or animal consumption, nor for therapeutic, diagnostic or cosmetic use.

2. Damaged, Faulty or Incorrect Items

If your order arrives damaged or incorrect, you must contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the issue and packaging
  • A brief description of the problem

Email: info@propeptideaustralia.com.au

Once verified, we will arrange either a replacement at no additional cost, or store credit, at our discretion. We do not accept returns of opened, used or tampered items under any circumstances.

3. Non-Returnable Items

We cannot accept returns for the following:

  • Items returned without prior written authorisation
  • Products damaged through misuse, improper storage or negligence
  • Items with broken seals or opened packaging
  • Products purchased for resale or non-research purposes
  • Parcels delayed, lost or confiscated by customs or couriers

Once an order has been dispatched, all risk transfers to the buyer.

4. Cancellations

All orders are final once placed. Items cannot be cancelled, changed or refunded once dispatched. If your order has not yet been dispatched, contact us immediately to request cancellation.

Shipping addresses may be adjusted before dispatch only. Once a tracking number has been issued, no changes can be made.

If an order cannot be fulfilled due to a stock issue or restriction, a full refund will be issued to the original payment method within 3–5 business days.

5. Shipping Errors or Delays

Pro Peptide Australia guarantees dispatch, not delivery. We are not responsible for:

  • Delays caused by Australia Post or other carriers
  • Parcels marked as "Delivered" but not received
  • Incorrect shipping addresses provided by customers

If a parcel is returned to sender due to an incorrect address or unclaimed pickup, a reshipment fee may apply.

If a parcel appears lost in transit and is not marked delivered, contact us within 14 days of the estimated delivery date so an investigation can be lodged.

6. Store Credit

Store credit may be issued in some situations. Store credit is linked to the email address used at checkout, can be used on future orders when you sign in with the same email, cannot be redeemed for cash, and expires 12 months after issue unless otherwise required by law.

7. Legal Compliance

This policy complies with Australian Consumer Law (ACL). Nothing in this policy excludes your rights under the ACL regarding defective goods. However, given the nature of our research-only products, all sales are final once dispatched unless the item is verified as damaged, faulty or incorrect upon arrival.

8. Contact Us

All refund or replacement requests must be sent to info@propeptideaustralia.com.au. Include your order number, full name and supporting photos to ensure a prompt review. Requests are typically processed within 24–48 hours during standard operating hours.

Pro Peptide Australia
44 Martin Pl, Sydney NSW 2000, Australia
info@propeptideaustralia.com.au
Support: Monday to Friday, 9:00 AM – 6:00 PM (AEST) — replies within 24–48 hours