Privacy Policy
Effective date: 30 June 2026 · Contact: info@propeptideaustralia.com.au
1. Information We Collect
We collect personal data when you:
- Place an order or create an account
- Contact our support team
- Browse or interact with our website
This may include your name, address, phone number, email and order history, communications, limited technical data such as IP address and browser type, and — because we accept bank transfer only — the payment reference and remitter name shown on your deposit.
2. How We Use Your Data
- Process and fulfil orders
- Provide order updates and customer service
- Improve website performance and security
- Comply with legal and tax obligations
3. Data Security
We use SSL encryption and access control systems to protect your data. Because we accept bank transfer only, no card data ever touches this website. We never receive or store card numbers or banking credentials: bank transfers are initiated by you, inside your own banking app.
4. Data Retention
Your information is retained for as long as required to comply with Australian taxation and business laws (minimum 7 years).
5. Disclosure
We may share your information with trusted service providers such as payment gateways, delivery partners (Australia Post) and analytics or marketing tools (non-sensitive data only). We do not sell or rent personal data under any circumstances.
6. Cookies
We use essential cookies and limited analytics for site functionality and performance. You can control cookies in your browser settings; disabling them may affect site functionality. This website also stores your cart, wishlist and comparison selections locally in your browser — that data never leaves your device.
7. Your Rights
Under the Australian Privacy Principles (APPs), you have the right to:
- Access or correct your data
- Request deletion, where legally permissible
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
8. Children's Privacy
Our services are not directed to individuals under 18, and we do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this policy at any time. Continued use of our website constitutes acceptance of any revisions.
10. Contact
For privacy enquiries or to exercise any of the rights above, email info@propeptideaustralia.com.au.
Pro Peptide Australia
44 Martin Pl, Sydney NSW 2000, Australia
info@propeptideaustralia.com.au
Support: Monday to Friday, 9:00 AM – 6:00 PM (AEST) — replies within 24–48 hours