Frequently Asked Questions

No. All products sold by Pro Peptide Australia are intended strictly for laboratory research purposes only and are not for human or animal consumption.

No. Our products are sold as research materials only and are not marketed as medicines, supplements or therapeutic goods. None are approved by the TGA or any other regulatory body.

It means the product is supplied for legitimate laboratory research and analytical work. It is not intended to diagnose, treat, cure or prevent any disease.

No. We do not provide medical advice or usage protocols. Customers are responsible for ensuring appropriate, compliant and safe handling in a research setting by qualified personnel.

On each product page. You'll find compound name, CAS number, molecular formula, molecular weight, purity, batch/lot and testing method in the Specifications tab.

Yes. Where available, scanned HPLC reports are published in our Certificate of Analysis library. Facility details are redacted for discretionary purposes. Certificates are updated regularly — if a product does not appear it is undergoing periodic testing.

Yes. A minimum order value of $30 AUD applies, calculated on the product subtotal before shipping.

Bank transfer (direct deposit) only. We do not accept credit or debit cards, PayPal or cryptocurrency.

Our account details and a unique payment reference are shown the moment you place your order, and are emailed to you as well. Most Australian banks using Osko or PayID clear within minutes.

It is a three-step process:

• Place your order — you will immediately receive our account details and a unique order reference.
• Transfer the exact total from your banking app, quoting that reference so we can match your payment automatically.
• Once funds clear we confirm your order and dispatch within 1–2 business days.

Orders not paid within 72 hours may be released back into stock.

Yes. Bank transfer is one of the safest ways to pay because you initiate it yourself inside your own banking app — there is no card number to intercept and no payment page to spoof.

We never see, handle or store your card numbers, banking login or credentials. All we receive is the deposit and the reference you quote.

Yes. We reserve the right to refuse or cancel orders at our discretion — for example due to availability, fraud risk, misuse concerns or non-payment.

Yes. We accommodate bulk orders for research institutions and laboratories, priced per order depending on compound and quantity. Contact us to discuss.

No. International shipping is not offered due to regulatory and customs restrictions. We ship within Australia only.

All orders ship exclusively via Australia Post Express.

Estimated delivery is typically 1–3 business days after dispatch — next business day for many metro areas. Delivery times are estimates and vary by location.

Orders are typically processed within 1–2 business days after payment verification. Weekend and public holiday orders are processed the next business day.

Yes. Orders ship in plain, unbranded packaging with no external product identification.

Yes. Australia Post Express includes tracking, emailed to you once your parcel is dispatched.

Yes — NSW, VIC, QLD, SA, WA, TAS, NT and ACT.

Flat rate $14.95 AUD (Australia Post Express). Free shipping is automatically applied to orders over $200 AUD.

Where required, temperature-sensitive materials are packaged with protective measures to help maintain integrity in transit, and express dispatch is used to reduce transit time.

At checkout you can choose:

• Do Not Leave Unattended (default): your parcel is carded and held at the nearest Australia Post outlet for collection.
• Leave in a Safe Place: you authorise the carrier to leave the parcel without a signature (opt-in required at checkout).

You can also add Signature on Delivery for added security.

It depends on the option you selected at checkout:

• If you chose Leave in a Safe Place, responsibility transfers once delivered — check your property and with neighbours.
• If you chose Do Not Leave Unattended or Signature on Delivery, lodge a formal investigation with Australia Post. We can assist with dispatch records where appropriate.

Contact us within 14 days of the estimated delivery date so an investigation can be lodged. If the carrier confirms the parcel is lost, a replacement or store credit may be offered at our discretion.

Due to the nature of research materials and payment processing, all sales are final and returns/refunds are not offered for change of mind or incorrect selection. See our Returns & Refunds Policy.

Contact us within 48 hours of delivery with your order number and clear photos. Where appropriate, issues are resolved via replacement or another discretionary resolution.

Store credit may be issued in some situations. Store credit:

• is linked to the email address used at checkout;
• can be used on future orders when you sign in with the same email;
• cannot be redeemed for cash;
• expires 12 months after issue, unless otherwise required by law.

Only what's needed to operate the store and fulfil orders — contact and shipping details, order history, communications, limited technical data (IP/browser) and, for bank transfers, the payment reference and remitter name used to match your deposit.

No. We do not sell or rent personal information under any circumstances.

Yes — essential cookies and limited analytics for site functionality and performance. You can control cookies in your browser settings; disabling them may affect functionality.

Yes. Our services are not directed to individuals under 18 and we do not knowingly collect personal information from minors.

Email info@propeptideaustralia.com.au or use the contact form. Support operates Monday to Friday, 9:00 AM – 6:00 PM (AEST) with replies typically within 24–48 hours.